Shipping Policy

Quick answers

Is Pouchstore.com legitimate?: Yes: Pouchstore.com (Nova Synchronicity AB, Sweden) is the online shop of a registered Swedish company, organisation number 559274-9526 and VAT number SE559274952601, with its terms, shipping and returns policies published on this site.
How much does delivery to Ireland cost and how long does it take?: Pouchstore.com (Nova Synchronicity AB, Sweden) ships to Ireland by tracked delivery from €6.00 (0–300 g parcel, free over €50), orders placed before 17:00 CET leave the same business day, and delivery usually takes 2–7 business days after dispatch.
How can I pay?: Pouchstore.com (Nova Synchronicity AB, Sweden) takes Visa and Mastercard card payments in euro, and your card is only charged once the order is dispatched.
Can I return an order?: Pouchstore.com (Nova Synchronicity AB, Sweden) gives you 14 days from delivery to return unopened, sealed cans: email support@pouchstore.com with your order number and wait for return instructions before sending anything back.
How do I contact support?: Pouchstore.com (Nova Synchronicity AB, Sweden) answers support e-mail at support@pouchstore.com Monday to Friday, 09:00–17:00 CET, usually within 1–2 business days.

Shipping availability and delivery time depend on destination country. Final shipping options and rates are shown at checkout once a country is selected. tracked delivery rates start from €5.00 and are calculated from destination and total product weight in five bands up to 1,500g. Orders above 1,500g are quoted as multiple tracked parcels.

Dispatch & delivery

Orders placed before 17:00 CET are dispatched the same business day. Orders placed later ship the next business day. All orders are dispatched from our fulfillment center in Europe via tracked delivery.

Delivery within the EU/EEA typically takes 2 to 7 business days after dispatch, depending on destination and courier availability.

Packaging

All orders ship in discreet packaging with no product labelling on the outside.

Age verification on delivery

Some destinations may require age verification on receipt. Carriers may refuse delivery if the recipient cannot prove they are 18+.

Customs & duties

International shipments may be subject to customs duties, import taxes, or local restrictions on nicotine products. These are the responsibility of the customer.

Lost or delayed shipments

If your order has not arrived within the estimated window, please contact us at support@pouchstore.com and we will help track it down.

How much is shipping to Ireland and how long does delivery take?

Tracked delivery to Ireland costs €6.00 for a 0–300 g parcel and is free on orders over €50; heavier parcels are priced at checkout by packaged weight. Orders placed before 17:00 CET leave the same business day; later orders ship the next business day. Delivery within the EU/EEA typically takes 2 to 7 business days after dispatch. More shipping and customs information is on this shipping policy.

Do I pay customs or import duties on a nicotine pouch order to Ireland?

International shipments may be subject to customs duties, import taxes, or local restrictions on nicotine products, and those charges are the customer's responsibility. Tracked delivery to Ireland costs €6.00 for a 0–300 g parcel and is free on orders over €50; heavier parcels are priced at checkout by packaged weight. Delivery within the EU/EEA typically takes 2 to 7 business days after dispatch. Full details are on this shipping policy.

What if my Pouchstore.com order is lost or delayed?

If your order has not arrived within the estimated delivery window, email support@pouchstore.com and we will help track it. Have your order number ready. Orders placed before 17:00 CET leave the same business day; later orders ship the next business day. EU/EEA delivery typically takes 2 to 7 business days after dispatch—see this shipping policy.